Account Manager / Client Support

Must Have

2+ years of experience as Account Manager, Client Success Manager, Customer Support Lead or Project Coordinator in an IT / digital agency / SaaS environment.
English — Upper-Intermediate or higher (B2+), confident in writing and on calls with international clients.
Strong written communication: you can turn chaos into a clean status email in 10 minutes.
Experience working with at least one CRM and one task tracker (Jira, ClickUp etc.).
Understanding of the web/product development lifecycle: discovery, design, development, QA, release, support — enough to talk to PMs and devs without a translator.
Experience with product support or product configuration: handling client setup requests, configuring product settings, troubleshooting product-related issues.
Ability to manage 8+ parallel accounts without losing context; structured approach to notes, follow-ups and deadlines.
Conflict resolution mindset: you stay calm in escalations, focus on facts, and protect both the client relationship and the team.
Ownership: you do not wait for instructions on accounts you run — you propose the next step.

What You Will Do

Own a portfolio of 8–15 active client accounts and act as their main point of contact at BramblingTech.
Run regular client communication: status calls, written updates, demos, monthly and quarterly business reviews.
Translate client requests into clear briefs for project managers, designers and developers, and translate technical updates back into business language for the client.
Track delivery health together with PMs: scope, deadlines, blockers, change requests, billing milestones.
Handle escalations end-to-end — from first complaint to root-cause analysis, mitigation plan and post-mortem with the client.
Identify upsell and cross-sell opportunities (additional scope, support retainers, new services) and pass qualified opportunities to the Sales team.
Collect client feedback and feed insights back into product, delivery and marketing teams.
Own the full client onboarding process after Sales hand-off: kick-off call, communication setup, and hands-on product configuration based on client requirements.
Provide ongoing product support: handle client requests for product adjustments, feature configuration, and settings changes — coordinating between the client and the technical team.

Will Be a Plus

Second foreign language (German, French, Spanish or Polish).
Experience working in support or customer success teams with SLA-driven processes.

Team & Projects

You will join the Client Services team and work closely with Project Managers, Developers, Designers and the Sales department.

Typical Accounts You Will Be Working On

B2B clients with custom web platforms built on Laravel /Python / React / Vue.js — feature roadmap, releases, change requests.
Fintech clients — payment platforms, digital banking or financial management tools — ongoing support, product onboarding, and configuration management.
New clients coming in from Sales — you take over onboarding, communication, and own the relationship from kick-off onwards.

What We Offer

Competitive salary reviewed every 6 months based on performance and KPIs.
Hybrid format: office + remote on Thursdays and Fridays. Flexible start time — 9:00 or 10:00 with 1 hour for lunch.
5 working days of paid vacation and 5 paid sick leave.
English classes.
Modern office, team events, corporate gifts, no bureaucracy and no micro-management.

Ready to Apply?

Send your CV (EN) and a short cover note describing one client situation you handled end-to-end — what happened, what you did, what the outcome was. We read every application.

Apply now

Required Fields

Attach your CV (docx, .doc, .txt, .pdf, .rtf)

odesa

Ukraine, Marshala Govorova st, 18

[email protected]

HR Department

[email protected]

Account Manager / Client Support

Key Skills

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