Service Designer

About the Agency

As the steward for digitally enabling Australia’s health system, the Agency plays a key role in coordinating national engagement, delivery, and adoption of digital health to facilitate person-centred, connected healthcare. Our responsibilities span national digital health services and systems, including My Health Record, Electronic Prescriptions, and the 1800Medicare App.

About the Role

The Service Designer role is a full-time, ongoing position accountable, under limited direction, for designing end-to-end service journeys informed by user evidence and aligned to strategic outcomes. The role drives improvements across digital and non-digital touchpoints, ensuring services are accessible, effective, and responsive to the needs of all Australians in support of the National Digital Health Strategy.

As a key member of the Experience & Service Design team, the Service Designer applies evidence-led practices to place users at the centre of service design. The role works collaboratively across teams and the broader health ecosystem to deliver cohesive, high-quality service experiences that support continuous improvement and better outcomes.

Skills and Experience

• Proven experience in complex sectors such as health, with the ability to design and deliver in challenging stakeholder environments.
• Demonstrated experience applying human-centred design methods, including research, synthesis, service mapping, co-design, and concept development.
• Ability to translate user, business, and policy needs into clear, actionable design recommendations.
• Strong communication and stakeholder management skills, with the ability to collaborate effectively in multi-disciplinary teams.
• Proficiency in relevant tools (e.g. Microsoft suite, Miro) and a preference for formal qualifications in Service Design, Human-Centred Design, or related disciplines.

How to apply

To apply for these opportunities, please submit your resume and a cover letter (1 page maximum) addressing the requirements outlined above and in the candidate pack.

To learn more about the Agency, our employee benefits, and what our people have to say about working with us, visit our Careers page.

For queries relating to the application process, please contact the Talent Acquisition team at [email protected]. For position-specific enquiries, please refer to the contact details provided in the candidate pack.

Closing date: Thursday, 25th of June 2026, 11pm (AEST)

Salary: $101,379- $114,373 plus 15.4% superannuation, depending on skills and experience.