Mid-level Networking Engineer Support

Network Support Engineer - Intermediate Level

Job Title: 14441 - Network Support Engineer - Intermediate Leve

lStart Date: Immediat

eContract: Full-time (CLT) at UltraCon's Clien

t
Work Locatio

n:The first 2 months will be dedicated to training, entirely in-person at the client's office, from 9 am to 6 p

m.
After the training period, the work model will be hybrid, requiring in-person attendance twice a week at the client's office, located in CENESP – São Paulo,

SP.
Work Sched

ule:
Operation 24 hours a day, 7 days a week, with the following sh

ifts:• 6 am to

2 pm• 2 pm to

10 pm• 10 pm to

6 am• *Candidate's shift preferences must be informed; However, it should be clear that there may be shift rotations during the proj

ect.*
Shifts will be defined after the 2-month training p

eriod.
Lan

guages:
• Japanese and English – Advanced/Fluen

t level.
Requ

irements:• Availability to work 24/

7 shifts.• Advocate for the client's interests within AT&T, ensuring a smooth and hassle-free ex

perience.• Manage escalations within AT&T for unresolved issues until their complete re

solution.• Analyze trends, diagnose the root causes of problems, and make recommendations aligned with key business opportunities. Create customer engagement action plans (“SERVE”) for operational impr

ovements.• Work with the client to resolve all issues related to mobility

services.• Act as a liaison between the client and AT&T's cross-functional teams to ensure a positive ex

perience.• Minimum of four (4) years of experience and knowledge in networks: LAN / WAN / WLAN / DH

CP / DNS.• Strong network troubleshootin

g skills.• Ability to use multiple incident management

systems.• Knowledge of Microsoft Offi

ce Suite.• Team spirit and positive

attitude.• Highly motivated, proactive, with minimal need for supervision and capable of handling critical situations. • Ability to work under pressure for extended

periods.• Strong organizational and multitaskin

g skills.

Desirable:• CCNA (R&S) certification is desirable but not