System Engineer – Enterprise Service & Operation

Experience: 4–6 Years

Key Responsibilities:

• Administer and support Enterprise Service & Operations Management systems.
• Implement and manage IT Service Management (ITSM) processes and tools.
• Manage and support ServiceNow Service Management & Operations modules.
• Monitor and manage enterprise infrastructure using tools such as NNM, OMi, SiteScope, ArcSight, and related platforms.
• Manage SCCM, Nexthink, Bomgar, and Software Asset Management solutions.
• Support network, server, Active Directory, DNS, DHCP, and data center environments.
• Develop operational dashboards and reports using Splunk and Tableau.
• Ensure efficient service delivery and operational performance across IT environments.

Requirements:

• Bachelor’s degree in Computer Science, Computer Engineering, or related field.
• ITIL V3 Foundation certification (mandatory).
• 4–6 years of experience in IT Service & Operations Management.
• Strong hands-on experience with ServiceNow and enterprise monitoring tools.
• Knowledge of SCCM, Nexthink, Bomgar, Flexera, Splunk, and Tableau.
• Good understanding of LAN/WAN, Windows Server, Active Directory, and data center operations.
• Excellent communication and stakeholder management skills.

Preferred:

• Certifications in ServiceNow, HPE Service Management, Networking, or Data Center technologies.
• PMP/PMBOK certification.
• Experience in aviation or airport IT environments.