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Job Description
About the Role
We seek a friendly and customer-focused individual to join our inbound contact center team in Dubai, UAE. In this role, you will be our valued customers' first point of contact, answering their questions, addressing their concerns, and ensuring they have a positive experience with our bank.
What You'll Do
About the Role
We seek a friendly and customer-focused individual to join our inbound contact center team in Dubai, UAE. In this role, you will be our valued customers' first point of contact, answering their questions, addressing their concerns, and ensuring they have a positive experience with our bank.
What You'll Do
- Provide exceptional customer service experience by answering inbound calls promptly and professionally.
- Respond to various customer inquiries regarding our banking products and services.
- Efficiently resolve customer complaints and issues, escalating complex cases as needed.
- Accurately record customer information and interactions in our system.
- Identify opportunities to improve customer experience and streamline processes.
- Adhere to established procedures and comply with information security and data privacy policies.
- Bachelor's degree or any Diploma
- Excellent English communication skills (written and verbal).
- Ability to work on rotational shifts and weekends.
- Strong problem-solving and interpersonal skills.
- Available to join immediately.
- A proactive and customer-centric approach.
- Previous experience in a customer service role, preferably within the banking industry.
- Competitive salary
- Monthly Incentives based on the KPIs achieved
- Health insurance
- Centralized transportation based on location
- 1 Year renewable vendor contract
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- Posted
- Jun 18, 2026
- Type
- Full-time
- Level
- Not Applicable
- Location
- Dubai
- Company
- Emirates NBD
Industries
Banking
Categories
Finance
Sales
Related Jobs
3 roles aligned with this opportunity
View Job Details
Related
Trade Finance Back Office
2026-06-17
Full-time
Not Applicable
Singapore
Financial Services
Finance
View Job Details
Related
Financial Manager (EU)
2026-06-16
Full-time
Not Applicable
Norway
Technology
Finance
View Job Details
Related
Financial Manager (US)
2026-06-16
Full-time
Not Applicable
Norway
Technology
Finance